SUMMARY OF RENTAL CONDITIONS:
This document contains a brief summary of the rental conditions. The full details of the rental contract will and do apply. All rates quoted are in US dollars.
RENTAL EXTENSION:
If the renter wishes to extend the rental whilst on rental, they must obtain authorization from Rental Operator. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card via telephone or at a Rental Office Branch immediately upon confirmation of the rental extension. All extensions are treated as a “booking amendment” and the booking amendment conditions will apply. Rental Charges: Rental Charges are calculated on a ‘per night’ basis.
ONE WAY RENTALS:
One way rentals are available between all Rental Offices subject to a 5 night minimum rental period. The following one way fee will apply if confirmed in advance: $150 if travel is commenced prior to March 31st 2013; $175 for travel after April 1st 2013. All one-way rentals require prior approval. Change of drop-off location without authorization from JUCY will be subject to the one-way fee of up to $700
RENTAL OFFICES AND OFFICE HOURS:
Rental Offices are located within Apollo Motorhome rental branches in the USA.
Rental Offices are open Monday to Friday from 9.00am to 4.30pm (latest drop off time is 3.00pm, earliest collection time is 9.00am), and Saturday from 9.00am to 12.00pm (latest drop off time is 11.00am; earliest collection time is 9.00am). Rental Office will be closed Sundays and on the following public holidays: Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year’s Day
VEHICLE COLLECTION AND RETURN:
- Vehicles can be collected Monday to Friday between 1.00pm and 3.00pm. An “early departure fee” of $55.00 will apply if the desired collection is between 9.00am - 12.59pm; - Vehicles must be returned Monday to Friday between 9.00am and 11.00am. A “late return” fee of $55.00 will apply if the desired return is between 11.01am - 3.00pm; - On Saturday, vehicles must be collected and returned between 9am and 11am.
MILEAGE:
Unlimited mile packages, 500 mile packages and 100 miles per night packages are available at extra cost. All mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at $0.25 per mile upon return of vehicle.
TRANSFERS:
Vehicles must be collected and returned to our rental office (no airport returns are permitted). Failure to return to a rental office may result in a relocation fee being charge or up to $700.00.Transfers to and from the rental office are not included in the rental price. It is the renter’s responsibility to get to and from the rental office.
PAYMENT AT RENTAL OFFICES:
For security reasons, Rental Operator will only allow accepted credit or debit cards for rental charges, paid on vehicle pick up or drop off. Cash payments will not be accepted at rental offices.The Bond on the vehicle is only payable at pick-up by Credit Card, there is no exception to this condition.
CREDIT CARDS:
Only accepts Visa, MasterCard and American Express.
ADMINISTRATION FEES / TAXES: A charge of 10% of the total cost will be levied to cover administration fees, government fees, duties and other associated costs.
EXCHANGE RATE / CURRENCY VARIATIONS:
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. JUCY do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
DRIVER’S LICENSE AND MINIMUM AGE:
A current and full motor vehicle driver’s license is required. If the driver’s license is not in the English language then an international driver’s license is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s license must have been held for at least one year and be valid for the whole length of the rental. The original driver’s license must be shown at time of pick-up when the driver is present. Drivers must be 21 years of age or over.
VEHICLE CONSULTATION:
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
TRAVEL RESTRICTIONS:
Rental Operator reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. Underground parking, parking garages, drive-thrus: To prevent overhead damage, vehicles are not allowed in any parking structures or drive thrus. Death Valley and other desert areas: Vehicles are not allowed to operate in Death Valley and other desert areas during 15 May to 15 September due to extremely high temperatures which can cause system failures. At other times clients visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers. Mexico, Alaska, Yukon and Northwest Territories & Newfoundland: Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited. Burning Man Festival: 26 August 2013 - 02 September 2013- Travel to the Burning Man Festival will incur a $700.00 fee. Additional cleaning fees will be applied upon return of the vehicle if there is any sign of desert dust. (Cleaning fee: $500) Travel to Burning Man Festival without prior consent from Rental Operator, may incur additional fees.
USA RENTAL POLICIES
EFFECTIVE 01 APRIL 2014 – 31 MARCH 2015
RENTALS
CHANGE OF DROP-OFF DESTINATION:
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from Reservations. Subject to the change being approved, an additional charge of $700 may apply.
REPAIRS:
Although Rental Operator run late model vehicles, it may happen that small repairs are required. Repairs up to $75 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over $75, Rental Operator will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.
INFRINGEMENTS AND ADMINISTRATION FEES:
The renter is responsible for paying the charging authorities directly for all parking citations, tolls, fines for toll evasion, and other fees, fines and penalties assessed against the renter, Rental Operator, or the Vehicle during this rental. Such charges are referred to in this Agreement as “Citations.” If Rental Operator is notified that they may be responsible for payment of a Citation, the renter will pay Rental Operator or a third party processor of Rental Operator’s choosing (currently Violation Management Services (“VMS”)) for all amounts Rental Operator pays on the renters behalf, and, in addition, pay Rental Operator or VMS a processing fee of up to $50 for each such notice.
VEHICLE CATEGORY:
Vehicles cannot be requested by make or model, only by vehicle category.
LIMIT OF LIABILITY:
In the event of no alternative vehicle being available to the renter, Rental Operators liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
IMPORTANT:
Rental Operator reserve the right to refuse any rental at our discretion.
ANIMALS:
Service dogs are permitted to travel in vehicles with prior permission from Rental Operator. No other animals are permitted in vehicles.
SMOKING:
Smoking is not permitted in vehicles. A $500 cleaning fee will apply and be charged to the renters credit card upon return of the vehicle if smoke smell is present.
CANCELLATION FEES:
A 20% non-refundable deposit is required at time of booking. In case of a cancellation, the 20% non-refundable deposit converts into the cancellation fee. Please note: If you have booked through a travel agent, their cancellation terms will apply in addition. Full payment is required 30 days prior to date of travel. If cancelled on the day of pick-up or no show - 100% of the rental cost will apply. No refunds can be given for early returns.
TRAVEL INSURANCE:
Rental Operator strongly recommends the renter purchases a comprehensive travel insurance policy prior to travel in the USA through a reputable provider.
STANDARD LIABILITY:
Rental charge includes:
- Basic liability insurance as required by US law with each rental.
- Standard Insurance for damage on the vehicle. The Excess / Deductible is $1500 per incident.
A Bond of $1,500 will be collected at the time of entering into the Rental Contract. The $1,500 will be debited to the credit card account immediately.
Additional insurance options:
SLI (Supplementary Liability Insurance) is available at additional cost of $9 per night – this will cover the renter for up to US$1.000.000,00 in potential liability claims)
CDW (Collision damage Waiver) with $0 Excess/Deductible on the vehicle is available at $9 per night. CDW includes: - Cover for accidental damages;
- Windscreen (1 windscreen covered per rental); - Protection against theft and vandalism; - Tire damage (2 tires covered per rental)
A Bond of $500 will be collected at the time of entering into the Rental Contract. The $500 will be debited from the credit card account immediately.
BOND:
The bond amount is determined by the Insurance option chosen by the renter. The bond will be $500.00 or $1500.00 (based on the additional insurance purchased) but not both, as out lined in the standard liability and additional insurance option section. The Bond is fully refundable when the vehicle is returned to the correct rental office, on time, is full of gas, the waste tank is emptied and all other terms of the Rental Contract have been met. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
FULL RESPONSIBILITY:
At all times the renter is responsible for: • Damage caused where the terms of Rental Contract have been breached; • Damage caused by negligence; • Damage caused to the Vehicle in any way by part or total water submersion or salt water; • Damage caused due to a single vehicle roll over; • Damage caused to the Vehicle by the renter’s willful conduct • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic; • Damage or loss caused to any personal belongings; • Damage caused due to use of incorrect or contaminated fuel; • Damage to roof vent, overhead or underbody of the Vehicle.
Rates/Terms/Conditions: Are correct at time of print and are subject to change without notice.
PLEASE READ CLOSELY AS THESE ARE IMPORTANT, BUT NOT WHILE DRIVING, EYES ON THE ROAD PEOPLE!