More information about which company the transfercar could be from maybe?

No issues, preset faultless

The instructions for picking up and dropping off were of poor quality. I was picking up from Wellington airport and got told how to drive there rather than being given information about the availablity of a shuttle from the airport terminal. The drop off information on the other hand sounded more suitable to someone who had just flown in and was about to pick up a car. Only contact information provided was an email address.

Rental car companies tend to treat relocators as 'pain in the neck' yet we do them a service. There should be $0 excess, $0 fuel and meal vouchers. I relocate because time is not important to me, but I should fly as it is cheaper, and I am treated like a customer, not a pain.

Do the damages paperwork properly on the check out of cars. I arrived at the end of my hire period and I left the car in a better condition (as when i picked it up there was still rubbish/dirt inside) and every single dint and scratch that had been acquired previous to my hire had been charged to my credit card. I guarantee that nothing touched that car under my supervision and am appalled that you are trying to charge me the full excess ($4800!!!) for damages that were not my fault. I wont be using transfer car again, I actually paid $130 for a train for my recent journey as i do not trust your site for hire and never will again.

My experience with transfercar was smooth, professional and I would gladly participate and recommend. I had communication in a timely manner, ease of vehicle pick up and drop off was an absolute pleasure. Great concept for all involved. The only item I would mention is time allocated for some trips. I did notice some In WA that seemed rather short for the distance.

Better communication, don't put people on hold for an hour and instead of leaving the customer to wait with a vechile for 11 hours, let your staff sit and wait for 11 hours. And just bring a new campervan.

Not really. Thanks

No, process was very easy!

Your team does an amazing job,

No. Very happy with the entire transaction. Very professional.

Yes, please tell a person why you declined them from a particular relocation option instead of just saying decline.

Not really - the vehicle had not been groomed but I didn't really expect it to be. Otherwise all good.

Clarity about ferry booking inclusion.

Return after hours, but I’m guessing that’s more the hiring companies policy

Good communication good service