Great communication throughout the whole process. Easy to apply.

It was a simple process. The car company was easy to deal with

I felt the communication was not the best after the hire car company accepted the rental. I also found the fact that I would have been charged almost $100 for picking up a relocation 45 minutes earlier was totally not acceptable. Furthermore the additional charge for an additional driver is completely nonsense. Again, this car was hire for a relocation. Hence the length of the hire is restricted. I ended up driving the entire 1600 or km's by myself. A Subaru Outback which was virtually brand new. If I was the owner of the hire company I would protect my assets better! To make things worse, the rain between Darwin and Alice Springs was that bad, the highway was closed 4 hours! after we drove through Katherine. Not a single call, text or email to see if we are ok!! From a safety point this is not ok. What would have happened if the highway would have been closed earlier and we had no chance to drive either way? I think either the hire company or transfercar should have shown more interest in their customers. Now, finally the drop off of the car at the ASP airport was completely out of line. While I was entering the airport hall, every single car hire company who operates from the terminal was present, but Europcar.....I called the number on the desk as I thought a relocation trip is different to a hire, however no one answered the call. I couldn't leave a message either. Until now I have never received any email regarding the trip. I received back the bond, but nothing else. I find this rather strange. So, all in all the trip brought me from A to B cheaper than flying, but I think the entire experience could have been handled better on both sides, the broker and operator. I would do a relocation again, but now I am smarter.

Very smooth and uncomplicated booking process!

perfect

The platform is easy to use, the UX team needs a payrise.

Pick and drop-off ran very smoothly. Lots of car relocation options

The deal was amazing and aligned with my schedule. The Budget staff member on pick-up, was friendly and informative. I was not aware of not needing to fill the car up before drop-off which was part of this particular deal. The staff member at the drop-off depot asked if I had filled the car but wasn't aware it was a transfer car. I was also upgraded to a mid sized SUV which was fantastic for a Wellington to Auckland trip with more comfort. I have already recommended Transfer Car to family. I'll be checking back again for more deals.

Process is seamless

Good deal

A great service that I have already told others about.

Just a great, cheap service!

I loved it

Customer service at the Dunedin and Chch airports were amazing

Very pleasant helpful staff at desk in Wgtn when I picked the vehicle up.

Easy to deal with

Great concept, eliminating a problem for both parties in a quick and easy format to everyone's benefit.

We got the cars we wanted. Thanks. We relocated a car from Chch to Queenstown and another one from Queenstown to Dunedin. However, I could only apply for 3 relocations in total. I applied for 2 from Chch and 1 from QT. Would it be a good idea to be able to apply for 3 per destination? Just asking.

fantastic service, works so well for both parties

Excess on some vehicles are too excessive. My vehicle had a $6000 excess.