Customer service

The end to end process for booking is easy and fast

Thanks guys Awesome service

These are several issues regarding my recent MotoPool booking. The vehicle provided was not the same as the one advertised at the time of booking, including a different pickup location than originally indicated. When I collected the car, it was unclean both externally and internally. In addition, the dashboard displayed a warning/error indicator. Despite raising this at the time, I was told I should continue driving the vehicle. I also discovered the car requires RON 95 fuel or higher, which is more expensive than standard RON 91 or E10. This was not made clear prior to allocation and resulted in additional out-of-pocket fuel expenses. The return process in Brisbane was extremely problematic. The office was closed on Sunday, and there was no key drop box available. I made five or more phone calls to both the Brisbane and Sydney MotoPool offices but received no response. I was not informed of this prior. As a result, I was forced to rebook my flight so I could return the car and keys the following day, causing further inconvenience and expense. Given these issues — incorrect vehicle allocation, poor vehicle condition, safety concerns, higher fuel costs, and the failed key return process

Very good service and low fees

The whole process from pickup to drop off was hassle free

Efficiënt communication and organising of relocation campers

Excellent service

Excellent car condition and kind administrator! Easy and relax.

Very friendly staff..perfectly maintained vahicle

Great opportunity and easy website

Dear Sir or Madam, I am writing to formally complain about my extremely poor experience when collecting a relocation campervan from your branch. I arrived at the shop at 9:00 AM, as planned. However, I was informed that relocation vehicles could only be picked up from 11:00 AM, so I waited for two hours. At 10:00 AM, I was then told that the vehicle would not be ready until 12:00 PM. I accepted this and continued waiting. When 12:00 PM arrived, there was still no update or information provided. I personally went to the counter three separate times to ask about the status of the vehicle. Each time, I was only told that the staff were “working on it” and that I should continue waiting. By 1:10 PM, I was extremely frustrated. Due to this delay: I had a non-refundable tour booked in Kaikōura, which was affected I was forced to pay an additional late check-out fee elsewhere When I raised a formal complaint at 1:10 PM, I was suddenly told that the vehicle was ready and instructed to go and see it. Unfortunately, the problems did not end there. There was no explanation whatsoever about the campervan: No briefing on how to use the campervan facilities No walkthrough of the vehicle No explanation of safety features or equipment More seriously, I was asked to sign the paperwork without being informed of any existing dents or scratches on the vehicle. I initially believed these issues would be explained later, but instead, I was simply given the keys and told to leave. When I asked why there was no explanation, I was told that relocation vehicles do not receive any briefing, and that I should “just watch the video,” after which the staff left. I only became aware of the existing scratches and dents later, when I received photos by email. This is completely unacceptable and placed me in a very uncomfortable and risky position as a customer. Overall, this was one of the worst rental experiences I have ever had. The lack of communication, excessive delays, and absence of basic vehicle explanation or condition disclosure are very concerning. I expect a proper explanation and appropriate compensation for this experience. Sincerely, 백유민

The rental car companies need to advise if the ferry crossing cost is included for transfers between islands ie Wellington to Christchurch

Great comms....efficiency and responsiveness

Could be more ks on cars , there might be unforeseen circumstances where extra ks are needed due to road's closed and needing different routes, extra days due to (same) blocked road's.

You haven't let me down at all. The service is an absolute 10 but recommending your services will make you too popular that the chances to get the cheap one way holiday will be too difficult to book in the future. The service is perfect

Very easy communication! 😎

Everything was so easy from booking to drop off. Car was fantastic. Will be doing it again.