Was easy to get all the information we needed to relocate the car. Communication was great when there was a difference in size of car and higher cost.

Website sucks.

Great system no problems

I don't want everyone to know about that amazing service! :)

very fast service at Hertz Chch and really easy website to book a car transfer

It actually turned out for reals!! All I had to do was pay my bond, fuel, ferry and arrive at my destination on time! Did, did and DONE! AWESOME 1st EXPERIENCE!!

We were able to catch 2 relocations for 0$ and it was really easy. Because there were issues with our email address at one of the rental companies the Transfercar support contacted us and was very helpful to solve this. Thanks a lot for this great service - higjly recommended!

Easy to use

Very easy booking and pickup. The staff in Christchurch were awesome.

Transfercar is great, just some of the operators let it down. Like when a rental company says pick up and drop off is at airports but they are a $20 uber away from the airport.

The fine print is a KILLER on these relocation rentals. These 2 major clauses should be in BOLD print, at the point of accepting the rental. 1. Vehicles over 2.8m tall are tolled like trucks on most Sydney toll roads. So a $10 toll becomes $30. added about $65 to our trip home - This is known by THL and it is very unfair not to tell people this. 2. You can;t drive the vehicles after sunset until sunrise. Again, this should be in BOLD print at the point you accept the rental. VERY, VERY disappointing and FRUSTRATING to not know these things ahead of time. Do better, and don't hide these significant items to the public. I'm absolutely disgusted with the shock of these massive toll charges that have jsut come through from THL, have emailed them and requested a phone call.

Not at all. Worst experience ever

Hi Team. I suppose its not so much you, but the hire company. I had organised to take a large 8 seater van from Sydney to Hobart. My reason for taking such a large vehicle was that I had a large amount of gear that had to be relocated from Canberra to Hobart for my daughter. I made the booking on the ferry to Tasmania with the details and registration number of the larger vehicle as advised by UR Drive. When I went to pick up the vehicle, they advised that it was out on a rental and was no longer available. They offered me a much smaller van, and then asked that I carry a large box to their Hobart office. The size of the van was considerably smaller than I had booked. On driving the car, I found it had a gearbox fault and was not able to be driven. After some time, they eventually offered me a Volkswagen Tiguan which was nearly a third of the size of the Staria which I was supposed to have. I reluctantly took the car because I did not want to lose the money from the booking on the ferry as well as having to pay my airfare back to Hobart from Sydney. I was barely able to take anything from storage in Canberra, and now will be forced to make another trip.

The whole process was very easy and straightforward

Rental operator asked us to go to a mechanic and pick up the car instead of picking up from the rental office.

Free tank of gas for a hybrid was wonderful!

The ease for booking relocations

The opportunity for a fun experience!

1. Allow more listing for debut card option. 2. Bond refund quicker. We are still waiting our bond refund 5days later. Impression from staff it would be a immediate once bond released. Times are tough, if you can make this a quicker turnaround be pleasant not a bad after taste of experience.