I only have praise for Transfercar itself, it was the fact we were let down badly by the partner rental firm, Europcar, twice that has led to lower ranking. Seemingly it should be a reasonably firm contract, where currently the renter is potentially penalised for breaking contract... whilst little comeback occurs for the car owner. We suffered large inconvenience when the transfer was canceled, first one with 24 hours notice and second time with 7 hours notice!

You need to be aware when booking, like checking the rental car company will actually honour the offer a tank of gas or extra days are at the price indicated. If you challenge their charges they tend to day we’re fully booked or something like that

When I book with you, I am always worried about a past experience with you: I had a confirmed "accepted" rental canceled by the rental car company using a fabricated reason (specifically, they said I did not contact them as per their terms and conditions - they were closed and could not be contacted). I suspect they got a late full price hire for that one way trip, and wanted to cancel the car they listed on Transfer Car. To get closer to a 10, you need to not list vehicles for that operator. They have the yellow "ONLY TODAY" label. I don't even bother to look at what they have anymore. Every time I see a vehicle listed by them, it reminds me of how unreliable Transfer Car can be.

Well organised Very responsive Excellent service and communication

Great way to experience motorhomes and travel NZ

Quick and efficient process to getting a booking in place

Great service, easy process

more free or low cost travel days included would be great

Listing is not always accurate, especially for locations. Eg see my rental confirmed 28/12/2025

Fast response and confirmation.

Well organised both pick up and drop off

Very easy to pick up and drop off. No problems , very enjoyable experience

All worked seamlessly - I got my times wrong by 12 hours, but all was sorted out