I would prefer some human contact. It's automated and efficient but impersonal

No …everything was perfect. Thank you so much. We’d be keen to transfer for you again .. Alison Geoff

Apex staff are not professional at all. Not informed at all about insurance and how it can have a knock on effect. And also no personnel at the drop off location in Picton.

I didn’t the insurance cost. It’s advertised $1 a day for relocation. I knew they would be some insurance to pay, but what a surprise when it was $45 a day.

Just little things on the website. Like, if the ferry is included and how much it would cost if you wanna do an extra day. Thanks

I don’t think so, I had a great experience using transfer car

We are appreciative of being selected for the requested vehicle. Thank you.

You could make it much more clear that the hire is not based upon 24 hrs but is on a daily basis. I had 3 days free and then paid for an extra day. 27 to 30 January is 3 days and having paid for an extra day I expected to return on 31 January. I made forward arrangements on that reasonable basis. I'm a frequent vehicle hirer and have never come across such a system before. I found that aspect of my experience very, very annoying. No customer should have to face such a significant challenge to their expectation. And so what your policy means should be made much clearer or you should change policy and rent on a 24 hour basis. Apart from that all was good.

The process at pick up was fine but the return was awful.

Not at this stage

Maybe include free fuel all the way to the destination. Thanks

I can’t think of anything else to improve, thank you

No

Nothing to improve.

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The rental car Europcap don't return found of guarantee

No, the experience was great from start to finish

I have found the entire process, quick and seamless.

No, was easy, friendly and helpful.

Tighten rules around the vehicle booked and actually allocated. Booked a large people mover and received a small car. I know it's still a free car but travel plans had to be changed

Everything good

Indication of the turnaround time to confirm whether a transfer is successful or not