My previous experiences with myself colleagues have been exemplary in terms of delivering goods in conjunction with complete customer service. My recent, abandonment of the booked tranfercar - rendered me stranded as well as dumbfounded. I have been in a quandry regarding Customer Service I endured whilst being processed at the Hertz Counter. Initial problems that were encountered, were retified to complete the pick-up process. Thereafter, medley of information encumbered the process of pick-up. Suffice to say, in hindsight, a proportion of the incident contributed to an unsatisfactory outcome. Specifically, informing/advising customer an overview of the terms conditions prior to signing or handing over confidential information. Bewildered initially, I left the counter without reasonable explanation, nor alternative solutions to resolve issue. I felt misinformed, or relevant basic information was relayed too late during the procedure. Had i been forearmed to make a decision whether to book the vehicle - the onus was on me. I felt, hijacked and I left feeling that I was incompetent with regards to understanding the terms prescribed in the email. For my own peace of mind to how I may have better conducted a smoother transaction more clarification, I went further to emailing an account of my experience at the Hertz counter, along with the correspondence received from transfercar confirmation email - to a legal minded friend to objectively review. It may be that I totally mis-interpretated the small print requirements/terms and may have made an assumption other than stated. Hence, at this point, until I have clarity regarding this experience - i cannot wholeheartedly endorse a score befitting to my experience. I hope this feedback can be used constructively to streamline your business. Sincere regards, Ann Buick 0204401010

Love this service. Of course each experience depends a bit on the rental operator bit generally a great website and service you offer 😊

Flexibility around days on website didnt let me ask for an extra day but was asked when I picked up the vehicle if I would like any extra days, but had already made other arrangements. All gud tho! Thank you!

Nope thought it was fantastic service

A better indication of the type of car that needs to be transferred would be of great assistance I expected something bigger than a compact Spark and wouldn't have chosen it if I had known I did manage to upgrade it to a bigger vehicle to the credit of Europcar

I like to see the exact number of cars available not eg. 5+ as it reduces pressure to book quickly! Some of the companies with large numbers of cars to move especially in peak season would do better if they offered free fuel like the other top tier companies. Why can the company ID not be displayed at time of booking as some people will have a preference. Love transfer car!

everything was great.

That is about my top score

The only reason I didn't give a 10 was because the photo on transfercar's website was a jucy and when it was booked, I got a lucky rentals car. If I'd known that it was lucky rentals I might not have booked as they are one of the worst companies to hire from in New Zealand! This time was fine, but more transparency would have been nice.

Flawless experience highly recommended

Car in clean condition inside.