Give out all the information from the very start. I called up a few times to change the booking name (as I realised I wouldn’t be there to pick it up - so changed it to my partner’s name) as wel as changing a few other details, pick up time etc and no one made me aware that the person coming to pick it up had to have a credit card on them with their name... I thought my credit card details online would suffice. We were only made aware of this when my partner went to pick up the car and wasn’t able to, when I called up to speak to the manager she laughed at me over the phone, very rude. Payment service was very confusing also, was told over the phone we had to pay a $250 bond however my partner ended up paying $75 insurance instead - again another option we weren’t aware of. Appalling service and disrespectful staff. Would not recommend to anyone.

It was really well done thank you

Love it!

I am very impressed and have told so many people about it. I would love to work for you.

Worked fine with me

It was a very smooth experience from picking up to dropping off and our trip was amazing....only one thing I can suggest is a quick training on how to use the cruise control on the vehicle I was in but other than that 👍

I think the terms and conditions on your website is very limited and unclear. Example, once a request is approved, it is considered a cancellation when I retract/pull out from my request. Example, the information on your website said no bond or insurance. It essentially implied that I wouldn't have to pay anything other than the $1 admin fee. But when the rental car operator emailed me, he said I have to put in $200 bond. Luckily, this wasn't too much. Had it been a $2000 bond, I wouldn't be so happy. And at this point, had I retracted my request, I would have had to pay a cancellation. In other words, I'm a lawyer and I deal with corporate/commercial matters day in, day out. I would prefer the terms of the arrangement to be clear from the onset before any agreement is to take place. Summary - transfercar was recommended to me and I still think it is an awesome business model. However, I feel there is a high chance of 'hidden fees' that may screw people over.

No improvements required. Was a very easy process to choose the car pick up drop off were also seamless.

Availability and number of destinations.

No, great service and very happy with the experience.

Free insurance also, they charge me $44 for that. Thank you

Nothing to improve, the service was excellent