All good

everything's perfect

no

I have used the service twice in the last year. Last year SNAP gave me a car that they had neglected to put a cap back on the coolant reservoir. The car over heated - luckily I realised something was wrong and immediately stopped. I called and obtained instruction from SNAP then approval from SNAP for a mechanic to get me back on the road. I paid the mechanic and was told by SNAP that I would be immediately reimbursed. I was not. In fact SNAP management tried to place blame on the car. It was a very disappointing experience. I was eventually reimbursed for the mechanic cost but it took time and I was given the run around and it felt very wrong. This year was a different experience with APEX. They made the process easier. The car had no issues. My only criticism is the advice I was given with regards snow chains. I was travelling over the Lindis Pass and asked about conditions and the car I was driving- a 4wd. There was no snow forecast but I don't know the area or conditions. I paid extra for chains. As soon as I set off over the pass it was obvious that no chains were necessary. When I dropped the car in Christchurch I asked about the advice I was given. The person who I spoke to in Christchurch said that the 4wd car I was driving was more than enough for the conditions, and snow chains were not necessary. They said they would email Queenstown on my behalf. I haven't had any reply yet. The 4wd was great, very comfortable, and being diesel - fuel efficient. So my comment about paying for snow chains is only because it seems that was an unnecessary expense - I wish I had been able to obtain better information at the point of pick-up. Having said that APEX were lovely to deal with and very professional and prompt in every regard. I think transfercar is a great concept, and I will continue to use the service and recommend it to others. Ngā mihi nui

In general it is such a great option! Deals with some longer options would be even better but that is up to the rental companies I guess. Thanks and Cheers

i can only cancel and rebook if new deals come, is it good to let people down if i am flexiable?

A bit more flexibility on time of return

everything good

More transfers from Mackay to Brisbane would be great

Not really. All was great

no

no it was great. thank you

Very very good

I would have appreciated someone to talk me through the car when I was given the keys.

Not that I

A bigger camper

Long waiting time and multiple rerequesting a vehicle without getting and answer. No option to contact rental operator for questions before requesting. Vehicle was in a bad condition, no explanation, pick-up and drop-off through third person( never saw anyone from the company) but I guess the last points are due to the rental operator and not transfercar

I do not understand why as a driver I would be liable if another driver was responsible for an accident and damage to a transfer car.