Very helpful and great to have interaction with your team

Love every time I do a transfer as the staff always wonderful

No, was all good.

The service is amazing!! Really handy and secure, the only thing I could say is, when a relocation is declined, for whatever reason, would be nice to know why was it, not just get a message that was declined.

Return the sort on new listings to your website

Penalties should apply for both parties. If customer cancel, we have to pay $20-100. If the rental company cannot provide a car after your confirmation, you need sought out for customer and the rental company should be penalized.. about this trip, Hertz in Glastone not even open for those days we booked. After so Many calls and pushes, we finally got the key box option. Before that,We have all trip and accomodations booked cannot be refund. How much risky we are taking? How much responsibility both you as an agent and them should be taking? In this situation, I suggest penalties for rental company will be fair.

More upfront details

I wasn't aware until I picked up the car that I was up for the $2000 excess if the car was damaged even if i was at fault

No. It was perfect for what I wanted which was to try out a campervan before going ahead and buying one. Having said that I just thought of something that would have been great and that is some written instructions. I had no idea how to get hot water!

No its great that we can help you guys get your cars back to where they should be. I try to use it every time i go and see my son in Queenstown.

Not that I can think of

no

No, everything went smoothly thanks

Being able to book multiple cars on same day. For example when dropping off and picking up same day.