It’s probably not your fault, but it clearly says even though you have been told by us your transfer is accepted don’t book tickets until you get confirmation from the rental company, I waited and I contacted you and still I waited. It was the day before and I rang the rental Company they said oh yeah sorry you should have been told. Also when I got there as I could not book tickets I did not know what time I was going to get there, they said my reservation was for 8 am I got there at 10, they said they had no car for me, As I was not there on time. Lucky they decided to find me another car but I had to wait for nearly 2 hours before they found a car.

The only thing that would have made it better was a dissemination of rental agencies that included the Ferry crossing cost in the arrangement.

Not that I can think of.

Aerodrive was not a very customer oriented rental company

Couldn’t tell ya.

We should be able to ask questions to the rental operators before we request a car...

All good.

The vehicle could be inspected a bit thorough and let customers know of any defects so they wont have to worry about it on the road

U need more fast give back the fees

No

Hi I am still waiting for my partial refund of ferry money. Thanks

Your side worked well, I didn’t expect to have to relocate a 20 year old car!

No. The staff at pick up branch in Wellington is very professional. They deserve to be complimented. Bravo. So are the drop off office at Auckland Airport.

Timeframe to transfer petrol costs back to hirer

You can improve your communicatiinons. AeroDrive were insistent that we had to pay for the ferry eventhough our contract was for ferry included and driver. Queenstown to Auckland. We tried communicating with them to no avail.

The car offered was different to that at pick. We had to get a second rental car to fit our gear. And they gave us 500km mileage for a 484km trip. Not great at all. NZ rent a car